What is stori’s return policy?
Within 30 days, if you don't love the product, return the item(s) for free at: https://stori.com/a/returns and we will provide you with a refund or in-store credit equal to the retail price of the product(s) you return.
Please note that we only accept items in their original condition. We will not accept your item if it has been washed, or if tags have been removed, deodorant stains, etc.
STORI only offers in-store credit or refunds onto the original form of payment.
Orders placed separately cannot be returned together. Combining orders will slow down the return process; once we receive the returned item(s), we will issue the refund or in-store credit.
International/APO returns: If you pay to send the item(s) back to our warehouse in their original condition, we will happily issue you a refund once we receive the item(s). Once you have dropped off your item with your carrier, please be sure to provide us with your package’s tracking number. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to stori.
*Once you fill out the return link, our warehouse will approve or deny your request within one business day. Once approved, we will email you a return label to use when shipping your product(s) back to us.
How do I make a return?
Please follow the attached link https://stori.com/a/returns and file a return request.
Can I return an item if I wash it or remove the tags?
No, returned items must be unwashed with tags attached in their original condition.
Is there a time limit on returns?
A qualifying return is 30 days from the date of purchase.
Do you offer exchanges?
We do not offer exchanges, only refunds and in-store credit.
Do you offer returns for international and APO/FPO orders?
We do not offer pre-paid return shipping labels for international or APO/FPO returns. However, please contact customer service at email@example.com with your tracking information. Once the item(s) arrive at our warehouse, we will issue a refund.
Do I have to use the pre-paid return shipping label provided to me?
Yes, you will have to use the pre-paid return shipping label that we provide. If not, there are no guarentees that we will recieve your package, which will result in not receiveing a refund or in-store credit. **This does not apply to international customers.
An item I am interested in is out of stock. Can I sign up for a restock notification?
Most of our products are limited edition and will not be restocked once they’re sold out.
Can I cancel my order?
You may cancel your order if your order has not yet been processed. Please email firstname.lastname@example.org to inquire about your order status.
Do you offer a loyalty rewards program?
We do not offer a rewards platform currently.
Do you have sales, or are you offering a sale?
If you would like to sign up to be a VIP and receive early information, text stori to 31996 to join our text list.
Do you have a size guide?
Attached is our size guide: https://stori.com/pages/size-chart
Payments, Promo Codes & Gift Cards
What payment methods do you allow?
Visa, Mastercard, Discover, American Express, PayPal, Amazon Pay, and Apple Pay. We also offer Sezzle, which allows you to make your payment in installments.
What is Sezzle?
Sezzle is an online payment platform that allows you to pay for your order through 4 installments spread over 6 weeks, rather than paying the full amount at once. Sezzle is 100% secure and does not charge you interest on your payments.
Do you offer Gift Cards?
Yes, we do offer gift cards. They are available to purchase on our website.
What do I do if my order is damaged?
We are so sorry to hear you have received a faulty item. Please send the following info to email@example.com: your order number, the name of the damaged item, a photo that shows the damage as clearly as possible, a full-length image of the product, and a photo of the attached stori logo and label.
I received the wrong item. What can be done?
We're sorry you received the wrong item. Please reach out to firstname.lastname@example.org with the following: your order number, the item you received, an image of the item you received (with the tags) and the item that you originally purchased. We will send you a return label, upon receiving the item(s) back in our warehouse, we will ship the correct item(s) to you.
Do you ship to P.O. Boxes?
Yes, we do ship to P.O. Boxes.
Do you ship to APO/FPO/DPO addresses?
Yes, we do ship to APO/FPO/DPO addressees.
Do you ship internationally?
Yes, we do. International shipments can take up to 30-45 business days to be delivered. We are not responsible for any customs restrictions, tariffs, or other regulations that may apply to countries outside of the United States. Please check to see if your country allows the shipment of our products. You may be responsible for paying additional dues and taxes.
If, for whatever reason, your order is seized by customs, we will issue you a refund for the retail amount once all products are returned to us in their original condition, per our return policy.