holiday season shipments:
during the months of november and december, you may experience shipping delays due to the holidays, influx of orders and shipping carriers requiring additional time to get you your package.
rest assured, our team is working around the clock to ensure we package and process your orders as quickly as possible.
if you have any questions about orders placed during this time, please reach out to our customer service team at email@example.com who can assist.
if you place multiple orders on our website, they will be shipped in separate packages. to ensure you receive your packages as quickly as possible, we are unable to edit orders and combine them into one package. standard shipping rates will apply.
our warehouse processes and packages orders monday – friday. once your order is picked up from our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery.
if you haven’t received your package but your order is marked as delivered, please follow the following steps:
please allow 3-5 business days for the package to be delivered. at times, shipping carriers mark a package as delivered but will not deliver it until a later time. if your package has not arrived after the 5th business day, please reach out to us at firstname.lastname@example.org and we can further assist you.
international shipments can take up to 30-45 business days to be delivered.
we are not responsible for any customs restrictions, tariffs, or other regulations that may apply to countries outside of the united states. please check to see if your country allows the shipment of our products. you may be responsible for paying additional dues and taxes.
if, for whatever reason, your order is seized by customs, we will issue you a refund for the retail amount once all products are returned to us in their original condition, per our return policy.
do you ship to apo/fpo/dpo addresses?
yes, however transit can take up to 30-45 days business days.
once an order is processed for shipment, we are unable to adjust the shipping address. we recommend reaching out to usps to redirect your package and have attached the link to intercept your package below.