USPS: 1-800-275-8777 Fedex: 1-800-463-3339
If you would like updates on shipment and delivery of your package, please contact the shipping provider. Once the product leaves our warehouse, they are the best resource for tracking information.
If you haven’t received your package but your order is marked as delivered, please follow the following steps:
Please allow 3-5 business days for the package to be delivered. Shipping carriers sometimes mark a package as delivered before it arrives to your property. If the package has not arrived after the fifth business day, please reach out to firstname.lastname@example.org, and our customer service team will further assist you.
If your package is deemed lost in transit or cannot be located, please reach out to email@example.com and we can further assist you.
**Please note that we are not responsible for stolen packages.
International shipments can take up to 30-45 business days to be delivered.
We are not responsible for any customs restrictions, tariffs, or other regulations that may apply to countries outside of the United States. Please check to see if your country allows the shipment of our products. You may be responsible for paying additional dues and taxes.
If, for whatever reason, your order is seized by customs, we will issue you a refund for the retail amount once all products are returned to us in their original condition, per our return policy.
DO YOU SHIP TO APO/FPO/DPO ADDRESSES?
Yes, however transit can take up to 30-45 business days.
If you would like to change your shipping address, please reach out to your carrier – USPS or FEDEX – to ensure your item has not yet been shipped. Once an item ships, you can no longer change the address.
**Please note that if you enter the incorrect address at checkout, stori cannot be responsible if your order goes missing, and thus cannot issue any refunds or replacements of your order.